NATIONAL GALLERY SHOP TERMS AND CONDITIONS OF SALE

IMPORTANT

Please read the following information carefully as it sets out the terms and conditions which governs the sale of products on this website. By purchasing items on this site you will be deemed to have accepted these terms and conditions of sale, our legal notices and our privacy policy.

1. How to Order

Ordering goods on-line from the National Gallery of Ireland is easy. You simply place the items you require in your shopping basket by clicking on the ADD TO SHOPPING BASKET button whenever you see an item you would like to buy. Adding an item to your basket does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time by clicking the REVIEW BASKET button. Once you have found all the items you need, go to the checkout and pay for your purchases by following the simple instructions given there. Include details of how you determine which goods to buy. These provisions are taken from a third party's conditions of sale.

Please ensure that you include the following information with your order, as we cannot process your order without this information:

  • Name
  • E-mail address
  • Contact telephone number
  • Preferred time for telephone contact
  • Card type
  • Full name as displayed on the card, the credit card
  • number, and expiry date of the card
  • Billing address
  • Delivery address (This need not be the same as the billing address)
  • Items you require
  • Delivery option

2. Acceptance of orders

All orders are subject to acceptance by the National Gallery of Ireland.

Once we have received your order our call centre will confirm all the details by e-mail and advise you whether or not the item(s) you require are in stock.

3. Delivery

We aim to deliver your order within 21 days however delays may occur if the items you have ordered are out of stock. You will be advised of stock availability when we process your order.

The delivery charges that apply to your purchases are specified in Euro.

In the event that some of the items you have ordered are out of out of stock we may send your order to you by two or more deliveries. You will only pay one delivery charge. We will meet any additional delivery charges.

If your goods do not arrive within the time specified above please contact us at bookshop@ngi.ie quoting the receipt number, which you will receive following completion of the checkout process.

Please retain the invoice and shipping notice, which will be sent separately, as it will be required should you decide to return any product under our returns and refunds policy, set out below.

4. Prices

Prices are set out at in Euro and DO NOT include VAT at 21.5%, VAT will be added at the checkout. The National Gallery of Ireland reserves the right to change its prices at any time. Irrespective of any change of prices, you will be charged the price which was specified for the good when you ordered.

5. Payment

You can pay by credit card. We accept Visa, Mastercard and American Express. All credit card purchases are subject to validation and credit checks.

6. Right of Withdrawal and Refunds

We seek to ensure that you are happy with your purchases. If you are unhappy with any item which you have purchased from us please contact the National Gallery of Ireland on 00 353-16615133 or bookshop@ngi.ie within 7 days of delivery of the item(s) to you and advise us that you have goods to return. We will give you a full refund provided that the good(s) which you wish to return is unused, complete and is in a re-saleable condition. Goods which are returned for a refund must be returned with the invoice. Your statutory rights are not affected.

Where any valid claim in respect of any goods sold by the National Gallery of Ireland which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to the National Gallery of Ireland, the National Gallery of Ireland shall be entitled to replace the goods (or the part in question) free of charge or, at the sole discretion of the National Gallery of Ireland, refund the price of the goods (or a proportionate part of the price), but the National Gallery of Ireland shall have no further liability to the purchaser.

7. Comments

If you have any complaints or comments about the the National Gallery of Ireland's on-line shop or any items supplied to you please contact the us on 00 353-16615133 or bookshop@ngi.ie

8. Exclusion of Warranty

Subject to the paragraph below, the National Gallery of Ireland makes no warranty or representation as to the quality of any goods sold or their fitness for a particular purpose or their conformity with any description or sample and the National Gallery of Ireland shall not be responsible for damage or loss of any kind whatsoever (including loss of profits and consequential damages) caused directly or indirectly by the goods supplied.

Consumer Protection: The exemptions from the provisions of Sections 13, 14 and 15 of the Sale of Goods Act 1893 ("the 1893 Act") (as inserted by Section 10 of the Sale of Goods and Supply of Services Act 1980 ("the 1980 Act") contained in Clause 9.1 shall, in all cases other than a contract for the international sale of goods (as defined in the 1980 Act) be subject to the restrictions on such exemptions contained in Section 55(4) of the 1893 Act (as inserted by Section 22 of the 1980 Act).

9. Privacy Policy and Legal Notices

For details of our privacy policy, click here

For further legal notices, click here

10. Governing Law

These terms and conditions are governed by the laws of Ireland. This on-line shop is run by the National Gallery of Ireland of Merrion Square West, Dublin 2, Ireland.

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