Terms and Conditions : Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. samaritansshop

Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are only passed to the fulfillment house that packages and sends your order and are used only in accordance with the Data Protection Act.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Terms and Conditions

The Website is owned by Samaritans and any use made of this site (including registrations and donations made via the Website), are subject to these terms and conditions.

Samaritans may, at its sole discretion, modify or revise these terms and conditions at any time by updating the text of this page.

Use of the Website

Anyone is entitled to view any non-password protected parts of the Website and to use for their own purposes the information contained therein, provided:

1. it is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain.

2. any links created to the Website are notified to and approved by Samaritans before they are created.

3. no part of the Website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the written permission of Samaritans unless otherwise specified.

Copyright and trade marks

Copyright in the Material is owned by Samaritans or its content suppliers. Unauthorised use of the Material including reproduction, storage, modification, distribution or republication without the prior written consent of Samaritans or, where applicable, the respective copyright owner(s) is prohibited.

The names and logos of Samaritans and all related product and service names, designs marks and slogans are the trade names, service marks or trade marks of Samaritans and may not be used without the prior consent of Samaritans.

All works in the nature of databases attract database rights.

Disclaimer

The website is intended to provide general information only. Users should seek appropriate professional advice before taking or refraining from taking any action in reliance on any information contained in this website. So far as permissible by law, Samaritans does not accept any liability to any person relating to the use of any such information.

Whilst Samaritans has taken every precaution in compiling this site neither it nor any contributors to the site can be held responsible for any action (or the lack thereof) taken by any person or organisation wherever they shall be based, as a result, direct or otherwise, on information contained in or accessed through this internet site.

Warranty and indemnity

The User warrants to Samaritans that it will not use the Website, the Material or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the copyright, trademarks, service marks or other intellectual property rights of third parties or violate the privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening, abusive or hateful manner. The User shall indemnify Samaritans, its employees and agents, harmless against all claims, liability, losses, damages and expenses including, without limitation, legal fees and costs arising out of or incurred as a result of any claims made, or litigation brought, against Samaritans, its employees and agents, as a result of the use by the User of the Website, the Material or any part thereof for whatever purpose, to the fullest extent permitted by law.

Limitation of liability

Samaritans hereby disclaims all warranties and conditions with regard to the Material and any goods or services supplied in relation to the Website, whether express or implied or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall Samaritans be liable for any indirect, punitive, special, incidental, or consequential damages whatsoever even if Samaritans has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the Website, interruptions or delays to the Website, the provision of or failure to provide services, or for any information, Material, goods and services obtained through the Website or otherwise arising out of the use of the Website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

Privacy and Data Protection

At Samaritans we are committed to protecting your privacy. This statement is made in the light of the requirements of the Data Protection Act 1998 in order to alert valued contacts to Samaritans data processing practices which will govern the processing of your data. If you have any queries about this statement please contact the Data Protection Office at the Facilities, Compliance and Administration Department, Samaritans, The Upper Mill, Kingston Road, Ewell, Surrey, KT17 2AF.

How do we protect personal information? We work to protect the security of your information on Samaritans.org by using Secure Sockets Layer (SSL) software and PGP (Pretty Good Privacy) security to encrypt any information, including emails. When paying for goods ordered on Samaritans.org, we send data securely to the fulfilment house for order processing.

Will we disclose the information we collect to outside parties? As indicated above, we may pass your information to our service providers, agents and associated organisations, and, if you have consented, to other organisations who may share our objectives. We may also need to disclose your information if required to do so by law.

Your consent. By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.

Right of access. You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.