Frequently Asked Questions

Shopcreator is integrated with PayPal, WorldPay, HSBC, Barclays Epdq and Protx. The Transact product has a slightly limited range of payment providers, see here.

We offer Store Build and Site Management training courses for our full product range and Template Manipulation courses for Retailer and Enterprise customers.

Although there are plenty of tutorials within the Shopcreator administration system together with a forum and telephone/email support we also offer comprehensive courses on Store Build and Site Management. This course covers all aspects of setting up your ecommerce website and the day to day running of your store. Our Template Manipulation course is designed for Retailer and enterprise customers who wish to customise there sites by altering the website templates, an understanding of HTML is essential for this course.

Store Courses are held once a month at our offices in Leeds and run from 10am to 4pm.

Self building and managing a Shopcreator ecommerce website is very straight forward. In addition to the step by step tutorials in the admin system all of the Shopcreator products come with free telephone and email support. There is also a forum on our website where you can ask support questions as well as questions on a multitude of other ecommerce topics.

We host all of our ecommerce websites from start-ups to leading high street retailers. Our server farm is monitored 24 hours a day 365 days a year ensuring our sites are always visible.

All of the Shopcreator suite of ecommerce products are totally scalable. If you need extra functionality, bespoke design or integration there is no need to reload product catalogues, images or other information you have previously entered. Our sites are 100% scalable.

The Start-up and Retailer packages are bundled with a free .co.uk domain name. Our sales team will be happy to help you find a suitable domain.

There are 3 ways of pointing a domain at Shopcreator

a) We can host the domain by transferring it to us. We charge £25.00 + VAT per domain to do this. Once we have control of the domain we will perform all of the necessary settings.

Most domain companies will have a control panel on their website which will enable you to add some of the details below in order to point your domain at your website. If the domain company does not have a control panel they will be able to perform the changes for you.

b) Re-point the domain at Shopcreator’s nameservers which are:

NS1.SHOPCREATOR.CO.UK IP is 195.92.178.18
NS2.SHOPCREATOR.CO.UK IP is 195.92.178.19

c) Either (Not both) of the following needs to be set.

CName record: hosting-service.Shopcreator.net
A Record: 195.92.178.64

Once these changes have been made please contact Shopcreator and inform us of the change so we can make a final change.
If you require any help pointing your domain at Shopcreator we can be contacted on 0845 12 11 400 or via email support@shopcreator.com

Yes, HTML and javascript can be added to all title, descriptions etc. Just add the html and javascript to the text field when adding or editing a product or information page.

The Shopcreator platform is a mature, proven e-commerce platform that continues to be grown and developed by a team of high calibre professional developers.You will regularly see new functionality and upgrades added to the product to improve and maintain its position in a continually changing market.

It is fully managed and hosted at all times on our sophisticated scalable web farm with 24 hour monitoring services. This means you are guaranteed a very high level of uptime and visibility for your website.

At the same time our service support is second to none, provided Monday to Friday from a UK based service team.
You get to speak to real people who can help and advice on all aspects of your website.

• A full e-commerce application including integrated shopping cart and access to multiple Payment Gateways
• UK based Telephone Service Support Monday to Friday 9-5pm
• Secure and managed commercial web hosting
• Shared SSL certificate for guaranteed e-commerce security
• Unlimited bandwidth
• Auto function Upgrades