Steps to Follow:

• E-mail us at sales@fwb.co.uk to provide us with the invoice number and details of the item(s) to be returned. We will then arrange for collection of the item by our carrier.
• Return the item in its original condition, including packaging and obtain proof of return from the carrier.
• We will then despatch a replacement or process a refund once your return has been received.
• If you need to return goods for any other reason than the above stated, it is your responsibility and cost to return the goods to us.
  
  Your statutory rights are not affected by the above.

  FWB:
  The Single Source for Tools, Fasteners, Plumbing & Pipeline, Electrical,
  Workwear, Safety & Janitorial products.