These Terms and Conditions govern the supply of goods sold by FWB Products Limited (Registered No. 1660947) of Whieldon Road, Stoke on Trent, Staffordshire, ST4 4JE (“we” and “us”) to the customer named on the order form provided on the FWB website (“you”). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
Prices
We offer goods for sale through, our website www.fwb.co.uk, our catalogue and our trade centres. Prices advertised on the website are for online purchases only.
Payment
All our goods are offered to you on a payment with order basis and is accepted by most credit/debit cards. Our trade centres also accept cash and cheque. We will only accept your order if it is accompanied by payment in full including any carriage charges (if applicable).
Despatch
We will normally despatch your goods the same or following working day from receipt of your order. Title in the goods will pass to you as soon as they are despatched by us.
Delivery
We will deliver your order to any UK address. Our standard delivery uses a national carrier.
We reserve the right to use an alternative carrier or delivery service without notice or refund. In most cases, you will receive your goods on the next working day following despatch. A valid signature will be required on delivery. In the unlikely event that you have not received all the goods within 21 days of the date of order, you must notify us immediately. See Delivery Information
for more details.
Availability
We endeavour to hold sufficient stock to meet all orders. However, on occasions of unexpectedly high demand we may unfortunately run out. If this happens we may delay despatch of your order until new stock is obtained. We also reserve the right, at our sole discretion, to supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.
Quantities and measurements are approximate. Exact products may vary from the images shown and are subject to availability.
You may contact us at any time to check on the progress of your order.
Cancellation
If you wish to cancel your order, you may do so at any time leading up to the time of despatch. If you wish to cancel your order you must telephone us and we will confirm whether it is possible to cancel the order.
Returns/Refunds
Once your order has been despatched, you may return the goods for a full refund within 30 days of the date of despatch, without giving a reason, provided the goods are in the original packaging and condition. In this situation it is your responsibility and cost to return the goods to us.
However, if the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, then we will meet the cost of the return but we ask that you allow us to nominate the carrier. See Returns Procedure
for more details.
12 Month Guarantee
If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship you may return them to us at any time during the first 12 months. In these circumstances, a refund will be made, provided full details are given in respect of the problem and details provided regarding the original purchase.
Some of the products we sell carry longer manufacturers’ warranties; our guarantee is not intended as a substitute for the manufacturers’ warranty.
Age restricted products inc knives, solvents and dangerous goods.
From Monday, October 1st 2007 the law for selling knives and certain items with a blade or point will change. From then on, it will be illegal to sell these items to anyone Under the age of 18. The ban includes knives, knife blades or axe.
Items offered on our website will be clearly marked with a age restriction image. By purchasing any of these items you confirm that you are over 18, and the person receiving the order is also over 18.
Unforeseen Circumstances
We shall have no liability to you for any failure which is due to circumstances or situations which are beyond our control, such as strikes, wars, terrorism, power cuts, industrial disputes etc.
Force Majeure
No party shall be liable for any failure to perform its obligations in connection with any action described in this Agreement, if such failure results from any act of God, riot, war, civil unrest, flood, earthquake, or other cause beyond such party’s reasonable control (including any mechanical, electronic, or communications failure, but excluding failure caused by a party’s financial condition or negligence).
Privacy Policy
We are committed to responsible data management and comply with the Data Protection Principals of the Data Protection Act 1998. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. Personal information provided by you is not available for sale or use by third parties, without your permission.
Liability
Nothing in these Terms of Business is intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund the full amount paid for the goods. We will not be liable for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. We will not compensate for delivery delays or failures.
Law
These Terms of Business will be interpreted and adjudicated under English law.
VAT
All prices will be subject to VAT at 15% subject to changes in taxation. VAT No. 278808017.
Design and Reproduction
All elements of the website are considered property. Reproduction in whole or part, without written permission, is strictly prohibited.
FWB: The Single Source for Tools, Fasteners, Plumbing & Pipeline, Electrical, Workwear, Safety & Janitorial products.
