If you have any queries about your order, please:

• send an email to mccc@mosaic-fs.co.uk
• call customer services on 0844 415 7845 Lines are open: 8.00am – 8.00pm Monday to Friday 9.00am – 5.00pm Saturday and Sunday

Returns Procedure

If you are not satisfied with any item for any reason, please contact us within seven days of delivery and we will be pleased to offer you a replacement or full refund. This is in addition to and not in substitution of your statutory rights. There is no need to telephone when sending a return, however, you will need to ensure we have the invoice and order details in order to identify you and refund you or provide an exchange item. We recommend sending returns by recorded delivery, keeping proof of postage, as the cost of returning the item to us is the customer’s responsibility. For your own protection, we recommend you send the parcel via a service that insures you for the value of the goods. You will receive your refund credit, or cheque or exchange order (when in stock) within two weeks after you post the goods back to us. Unfortunately, if you’re returning a present we have to refund the person who paid for it. If you wish to exchange it, this information will be passed on to them too. If you have any questions please call our customer services team on 0844 415 7845 who will be able to advise you on how to proceed.