We are here to help. Shopcreator provides fully-managed ecommerce development services. We dedicate time to understanding your business, ensuring that your site perfectly meets your customers' needs. You will have named technical and service contacts to help support you from day one. We would recommend a monthly or quarterly review meeting, so together we can analyse site performance and continually improve your customers’ experience. Our goal is to ensure that the ambitions of your business are matched, if not exceeded, by your online presence.
We have been integrating with third parties and developing bespoke ecommerce solutions for 20 years. This includes payment providers, ERP systems, CRMs and custom in-house applications. We understand the challenges that come with bespoke B2C and B2B integrations and the importance of performing a detailed requirement analysis up front.
We live and breathe beautiful bespoke website designs which are crafted to boost your sales. At the start of the project, we meet with your business face to face so that we can understand you and your target audience intricately, and how you want your brand to be represented. An initial concept is then created based on these discussions. This is further refined by our experts as the site comes to life.
Rest assured that you will always speak to a human, who knows your site, and your business. The Information Technology Infrastructure Library (ITIL) framework is used to structure our managed service and our service desk. We include service level agreements for incidents, problem management, change control, major incident reports and more with our managed ecommerce service. Tickets can be raised via telephone, email or a dedicated web portal. 24/7 support is available on request.
