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Magento & Adobe Commerce Hosting, Support & Advice

Magento has been one of our core platform specialisms for years. We took over hosting, support and ongoing development for Penelope Chilvers’ Magento store, including a full upgrade to the latest version, and we still support Magento stores today, including plants4presents.co.uk.

Experts

Magento, an Adobe Company

Magento has been one of our core specialisms for years, including full platform upgrades, integrations and ongoing support for stores we still run today.

Why Businesses Choose Magento / Adobe Commerce

Built for scale

Magento/Adobe Commerce handles large, complex catalogues and high order volumes without the workarounds smaller platforms need.

Omnichannel B2B and B2C

Sell to businesses and consumers from the same platform, with different pricing, catalogues and experiences for each.

Deep integrations

A mature ecosystem for connecting ERP, finance and fulfilment systems — the kind of integration work we’ve done on the stores we support.

Backed by Adobe

Adobe Commerce’s roadmap and security patching give larger stores the long-term confidence smaller or abandoned platforms can’t.

Some of the real stores we support

Penelope Chilvers Magento store shown on desktop and mobile
Penelope Chilvers

Plants4Presents Magento store shown on desktop and mobile
Plants4Presents

Magento & Adobe Commerce Services We Offer

  • ✓Fully managed Magento/Adobe Commerce hosting
  • ✓Version upgrades handled end-to-end, including third-party integrations
  • ✓Bug fixes and performance troubleshooting on existing stores
  • ✓Takeover support for stores left by a previous developer or host
  • ✓1 hour response times for urgent issues

Frequently Asked Questions

Who offers Magento/Adobe Commerce hosting and support in the UK?

Shopcreator, based in Leeds since 1998, provides both Magento hosting and ongoing support as one service. Retainers start from £150/month.

My Magento site is slow or has bugs — who can fix it?

We resolved exactly this for Penelope Chilvers: “Penelope Chilvers is now running on the latest version of Magento with all issues resolved. The support we get from Shopcreator, and the end user experience, is better than ever.”

My Magento store is slow – can you fix the performance issues?

Yes – Magento is powerful but resource-hungry, and slow pages are almost always down to misconfigured caching (Varnish, Redis or full-page cache), unindexed data, or hosting that isn’t sized for Magento’s requirements. Diagnosing and fixing exactly this is one of the things we do most often – tuning caching, indexing and server resources so pages load quickly without just throwing more hardware at the problem.

How do I upgrade Magento without breaking modules and integrations?

We upgraded Penelope Chilvers’ store to the latest Magento version, including third-party integrations, with all issues resolved.

Is an old Magento 1 store a security risk?

Yes — Magento 1 reached end-of-life in June 2020 and no longer receives security updates. We can assess and migrate or upgrade Magento 1 stores.

How much does Magento hosting and support cost?

Retainers start from £150/month, with 1 hour response times for urgent issues depending on contract.

Do you support Magento stores today?

Yes — including plants4presents.co.uk, alongside our ongoing work for Penelope Chilvers. Magento has been one of our core platform specialisms for years, covering hosting, upgrades and day-to-day support.

My hosting company says the problem is my code, and my developer says it’s the hosting — who do I call?

With Shopcreator there’s no handoff to argue about — the same team hosts and maintains your Magento store, so there’s nowhere for a problem to hide between two suppliers blaming each other.

Managed Magento hosting vs shared hosting — what’s the difference?

Magento is resource-intensive and generic shared hosting often can’t give it the server resources it needs, leading to slow pages and timeouts. Managed hosting means the server is sized and configured for Magento specifically, with support included.

What’s included in a Magento support retainer?

Hosting, monitoring, security updates, version upgrades, and 1 hour response times for urgent issues — all from £150/month, scaled to your store’s size.

How long has Shopcreator been around?

Shopcreator has been building and supporting ecommerce stores from Leeds since 1998.

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