Close menu icon

Penelope Chilvers


The goal of the Penelope Chilvers project was for Shopcreator to assume responsibility for hosting, support, and ongoing development. An upgrade of Magento to the latest version was also required as well as additional integrations to third-party systems.

Project:Ecommerce Website
Deliverables:Migration, UX and Development, Upgrade, Site Enhancements
Visit Site

The Challenge

After receiving a recommendation, Penelope Chilvers approached Shopcreator with the aim of improving the level of support they were getting from their current providers, increasing development agility to meet business needs as well as ensuring better value for money. They were happy with the platform, although there were quite a few issues that needed resolving from work done by multiple previous agencies. Penelope Chilvers also required integration into their new warehouse fulfilment center and order management system.

The Solution

Shopcreator worked closely with the team at Penelope Chilvers to understand their requirements and the problems they were experiencing with their previous provider. We needed to upgrade their Magento platform to the latest version and iron out all the bugs to enable them to drive their business forward.

The project was delivered on budget and on time, ready for the peak period. Shopcreator has continued to evolve the site and introduce new and exciting ways for Penelope Chilvers to interact with their customers.

Through this project and regular, face-to-face meetings, Shopcreator now has a thorough understanding of how Penelope Chilvers’s business works. This enables us to focus on the areas that matter most to Penelope Chilvers. In addition, Shopcreator uses service review meetings to discuss and analyse site performance, Service Level Agreements (SLA’s) and to run through the Service Improvement Plan and CRO Reviews.

The Results

Penelope Chilvers's online business has grown rapidly, and we are proud to say that we have been a part of that journey. Penelope Chilvers is now running on the latest version of Magento with all issues resolved.

The support we get from Shopcreator, and the end user experience is better than ever. I cannot recommend Shopcreator enough!

Penelope Chilvers is integrated into a new warehouse and order management system, as well as ensuring that orders can be split and fulfilled between warehouse and stores. We have made many improvements to SEO, improved customer user journeys, and enhanced staff efficiency.

  • YoY Revenue is up by 17%
  • Page views increased by 26%
We recently moved the support and development of our website to Shopcreator as well as upgrading the platform, and I couldn't be happier! Right from the beginning and to the present day, the team was incredibly responsive, ensuring that every aspect of our site is handled with thought and precision. The support we get from Shopcreator, and the end user experience is better than ever. I cannot recommend Shopcreator enough!

Ecommerce Manager at Penelope Chilvers